Return/Refund Information

Returns and Shipping Information:

At PawfectWear, we are committed to our customers satisfaction. We know returns happen. You may return your purchase within 15 days of the ship date. Unfortunately, we can’t offer you a refund or exchange after this period.

If you need to request a refund or exchange, please email contact@pawfectwear.com with your order number to receive your return authorization number. If the item is defective we will issue a prepaid return label. In all other cases, the customer is responsible for return shipping and may ship back the item using the carrier of her/his choice to: 2404 Andreo Ave, Unit C Torrance, CA 90501.

 

Returns and Exchanges,

  • All items must be in original packaging, unwashed, unworn and with all original tags attached.
  • Refunds will be made to the original form of payment at the time of checkout.
  • Shipping cost are not refundable.
  • Unfortunately, we can’t accept a return if items are worn, washed or altered in any way.
  • Please note that you are fully responsible for shipping the item back to us in its original packaging and we are not responsibility for lost or damaged packages.
  • If you need to exchange an item, please email contact@pawfectwear.com and send back the items to: 2404 Andreo Ave, Unit C Torrance, CA 90501
  • All Sale items are final. No return or exchange unless the product is defective.

 

Shipping,

  • All orders will be shipping Monday through Friday within 48 hours from the order date.
  • All orders placed on weekends and holidays will ship within 48 hours from the next business day.
  • Usually orders will arrive in 3 to 7 days from shipping date. There might be delays from the shipping carrier.
  • For international orders, usually orders will arrive between 10 to 21 days from shipping date, depending where you live. Please check with your postal service for ETA. There might be delays from the shipping carrier. We are not responsible for any duty fees and/or taxes.

 

Return/Refund Guideline

We reserve the right to refuse a refund or exchange if the conditions below are not met:

  • Items have been worn, used, washed and/or altered.
  • Items are not returned in original packaging.
  • Items do not have original tags.
  • Packaged goods are not returned unopened and in new, resalable condition.
  • Returned without a receipt.
  • Returned after 15 days of ordering.

 

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